Start Remote Support
Steps to start the remote support
Before starting the remote check you have the administrator permissions. Remember to request the remote support service before starting the remote support.
1. Download Anydesk file
Remember to request the administrator codes.
2. Launch Anydesk
Once the download is completed open the file to launch the program. Usually, the file will be inside the «Downloads» folder. You can also search for «soporte».
3. Copy and send the access code
Copy the numbers and send them to the remote support email.
4. Accept the remote control
It will appear a request to allow the remote control, please accept it. At the end of the remote support you will receive an email with the changes and results.
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